We all know the tension that can be maintained between sales and operations. Even the best teams struggle with the quality of new orders and the ability to deliver on customer expectations. A slightly misaligned product configuration from a salesperson can produce quota attainment, but that same sale can translate into a missed installation interval… Continue reading Keeping Telecom Sales and Operations Working in Harmony
As software developers, we spend a fair amount of time listening to folks struggling with the question of whether to build “it” themselves or buy a SaaS solution that does “it.” This question seems never to escape their purview as they work through their discovery process. The challenge I’ve seen time and again, beginning with… Continue reading To Build or Buy a Quoting Solution? And Bigger Questions to Ask
The term quoteception is meant to be a play on words related to the 2010 science fiction thriller starring Leonardo DiCaprio called Inception. In the film, Dom Cobb (Leonardo’s character) spends his time in a dream world using dream technology in corporate espionage activities. As the story progresses, they move into deeper layers of dream… Continue reading Quoteception: Interconnectedness and Complexity of Customer Quoting
Being the Texan that I am and knowing how I love to grill, BBQ, and smoke meat, this thought popped into my head: When you’re shopping around and searching for solutions to optimize your business, increase sales, and drive profitability do you want the pork belly or the whole hog?
For the majority of businesses, the desire to handle lead to cash workflow processes in as few systems as possible has a strong attraction. Most organize their processes around a strong CRM and compliment that with an integration to their order/provisioning/billing system. There are several complex services that pull businesses into more systems, but one… Continue reading How a Quoting as a Service Model (CPQaaS) Outperforms a CPQ Model
If you were in telecom a decade ago, you’ll remember when it seemed like every telecom Provider that played in the Channel was talking about their need to have a portal to provide quotes and information to agents. Channel Managers insisted that Marketing needed to provide a portal if they were going to have any… Continue reading A Portal Strategy Is A Must for Telecom Providers in the Channel
Distributing telecom products and services through the agent channel comes with a wide array of challenges. As options have become more complex, some Channel Chiefs have chosen to deploy a Concierge (white glove) approach to supporting and enabling their channel partners. This approach typically involves a Channel Manager or other resource to personally process quotes and… Continue reading 3 Solutions For A Concierge” Approach in The Telecom Channel”
Whether you’re a telecom carrier, broker, or reseller, the challenge of converting customers is the same: Stocking and converting your sales pipeline is often a time-consuming and inefficient process. Telecom sales automation gives you the tools you need to build and maintain momentum for your company’s growth, optimizing your engagement strategy to achieve a higher… Continue reading Telecom Sales Automation for Higher Prospect to Customer Rates
Digital transformation in the telecom industry has set a pace that many providers struggle to match. The rise of fiber, broadband, 4G, and now 5G LTE, along with fixed wireless and copper networks, has caused enterprise data consumption to explode in recent years. The same is true for managed and cloud-based business applications. The blurred… Continue reading Digital Transformation in Telecom Necessitates Data Intelligence
Most telecom businesses understand the value of implementing a quoting tool that streamlines or eliminates time-consuming manual processes, while also offering features that improve both the speed and quality of configured quotes being delivered to current and prospective customers. If you’re in the market for a quoting tool that can modernize your quoting process, your… Continue reading How a Dedicated Telecom Quoting Tool Out Performs In-House Solutions
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