The Changes Telecom Software Is Bringing to the Game

By Matt Clark - President, MasterStream ERP on Aug 11, 2022 7:15:00 AM

Over the last decade, telecom businesses have encountered fundamental changes to their operations. In order to provide for subscribers who are increasingly dependent on mobile data connection and high, reliable bandwidth that allows them to interact on multiple platforms, telecom companies are responsible for leveraging new technologies with ready solutions to keep up with the demands of customers. 

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The Advantages of a Wholesale Telecom Provider

By Matt Clark - President, MasterStream ERP on Jul 20, 2022 7:45:00 AM

Wholesale telecom providers are entities that own or operate a telecom network and sell network capacity to other telecom service providers. 

Buying from a wholesale telecom provider can create connectivity for businesses or individuals at locations they may not otherwise have access to. This is because—at a high level—wholesale telecom providers make those services accessible without connecting directly to a major piece of infrastructure. 

So, what else is there to know about wholesale telecom providers? What are the benefits? And which tech assets are used to help find wholesale connections?

The answers to these questions and more can be found below.

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How to Perfect Your CPQ Telecom Service

By MasterStream ERP on Jul 13, 2022 9:35:00 AM

CPQ has become a superpower for telecom agents and providers by automating and streamlining the configure, price, and quoting process. In turn, companies have witnessed decreases to human-made errors and consistently received relevant information within minutes, not hours or days.

Still, telecom companies are always looking for ways to innovate faster tools and platforms to further optimize their products. In this blog post, we’ll detail the benefits of the CPQ telecom and how our product works toward perfecting it.

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Can Your Software Solution Distribute Pricing for All Products Across All Channels?

By Matt Clark - President, MasterStream ERP on Jan 11, 2022 8:23:42 AM

In two previous blog posts, we gave an overview of the services a software solution should provide, including a rules-driven process; automating serviceability; costing and pricing across your on-net, off-net and near-net assets; dynamic visibility for who should see what; and an expandable architectural runway to meet your future needs. 

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Can Your Carrier Access Software Handle Supplier Automation?

By Matt Clark - President, MasterStream ERP on Nov 18, 2021 7:33:28 AM

At some point in our professional lives, we’ve all run into a situation where one organization in a partnership isn’t able to hold up their end of the bargain. 

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Network Presence: The Telecom Aggregator Secret Weapon

By Matt Clark - President, MasterStream ERP on Jul 1, 2021 8:00:00 AM

As providers extend their network through underlying supplier relationships, the lines become blurred between who is a carrier and who is a solution provider. The truth is, almost every provider out there is buying last-mile connectivity through aggregation techniques to fill in the gaps of their network and provide a more holistic solution for customers on one bill.

From wired to wireless to fiber connectivity, diverse telecom channels and service options have greatly expanded the network presence capacity for both carriers and solution providers at any given address.

This is especially true when solution providers aggregate telecom service from carriers to combine disparate networks into a single service that leverages multiple points of connectivity. As providers expand their network through these techniques, it becomes more important to look at a provider's network presence instead of just their owned network facilities.

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Use Multiple Location Analytics to Quickly Assess Both On-Net and Off-Net Locations

By Matt Clark - President, MasterStream ERP on Jun 24, 2021 9:45:00 AM

It’s both necessary and a major pain point for agents to connect customers to the best telecom services options at their address. Knowing whether a building is on-net or off-net helps determine the applicability of different service packages, but it isn’t always an easy task.

Comparing connectivity among a set of on-net and off-net service options can be a challenge with manual research processes that have limited data analytics capabilities. Even with the most robust database at your fingertips, the amount of legwork involved in researching can take a significant amount of time that might be better used elsewhere.

With so much variance in the data points available to represent these various service options, algorithmic research is the only way to reliably synthesize the data and accurately assess your options. This is especially true when conducting research across multiple addresses, which makes the task of on-net and off-net research even more complex and difficult to achieve without a qualitative research process powered by algorithmic software.

In this article, we expand on the many benefits of an algorithmic software to make your sales process more accurate, time-efficient, and immediate.

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How to Get the Best Fiber-Optic Access

By Matt Clark - President, MasterStream ERP on Jun 3, 2021 1:26:45 PM

Fiber is often one of the most coveted forms of connectivity among telecom customers. But as a relatively new form of telecom infrastructure, fiber-optic access can be limited, depending on the customer’s location.

In cases where customers are seeking telecom services for a set of addresses, fiber-optic access may be fragmented, with only a percentage of those addresses able to connect with fiber service. In addition, presence is only one aspect of determining great fiber connectivity for a customer.

To fully evaluate fiber and determine which options offer the best fiber-optic access, telecom providers need to invest in research tools that can process complex fiber data and account for different variables that affect fiber performance. Here are some practical ways telecom businesses can connect their customers to the best fiber service possible.

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6 Things You Need to Know About On-Net and Off-Net Buildings

By Matt Clark - President, MasterStream ERP on May 6, 2021 9:46:35 AM

When connecting customers to the best service options at their address, the difference between on-net and off-net buildings can be a big one. Service packages and the overall configure price quote (CPQ) process need to know whether any telecom services are on-net at a given location, whether it’s a carrier you represent or a competitor in the local market.

For our purposes in this article, “on-net” refers to a carrier that owns network facilities at a particular location. “Off-net” refers to a solution provider that connects the location to their own network by purchasing the network facility through a supplier relationship.

Many consumers and businesses may not think about on-net versus off-net properties when choosing a location, but the availability of these services can have a big impact on both the services and service package pricing that makes sense for these customers. Here are six things you should know about the differences between on-net and off-net buildings.

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Why Telecom Sales Automation Is Essential

By Don Roots, VP of Sales, MasterStream ERP on Apr 8, 2021 10:33:53 AM

No matter where or how it’s used, sales automation is always hailed for one big reason: When it’s working on your behalf, you can count on it making your life easier.

Make no mistake—when software tools offer automated sales solutions to power your business operations, even the most reluctant adopters of this technology will eventually concede that access to automation tools helps them do their job better, and often with less stress involved. But that’s far from the extent of automation’s benefits, and those benefits play a direct role in maximizing ROI for your business.

For telecom sales channels and departments, automation offers some important material gains that improve on-the-job performance and raise the ceiling for revenue generation from these activities. Here are some of the biggest impacts automation can make on your business model.

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