The old way of researching bandwidth solutions is labor-intensive. Between tracking down location data and inputting data points, telecom businesses lose a lot of time to a research process that—despite its tedious process—doesn’t always deliver the most reliable results.
Manual research isn't just costly and threatened by manual input errors. They also restrict your company’s ability to scale its service to a larger customer base. And, as the demand grows more complex, involving larger sets of location data that both complicates data acquisition and input variables, the research demands of location and bandwidth solutions only continue to grow.
New research tools are desperately needed to help telecom businesses keep pace with the modern world. Fortunately, automated tools and customized dashboards are making it easier than ever to bring this digital transformation to your own bandwidth research process.
The Problems with Manual Bandwidth Solutions
Creating manual bandwidth solutions for prospects, partners or customers puts the labor burden on your staff while putting a barrier between your data and buyers of your service. As previously mentioned, manual processes represent a fixed labor cost that doesn’t enable businesses to achieve any economy of scale as their operations grow.
This cost is labor-intensive, making it difficult to scale without expanding your payroll. At the same time, the process of traditional serviceability tools is inefficient. Not only does manual research of maps and data points increase the risk of creating inaccurate solutions, tools that present a lot of raw data are becoming rapidly outdated by innovative solutions that can handle greater computational complexity—a crucial pain point when telecom infrastructure is growing more complex and multi-faceted with each passing day.
As research becomes more laborious, it results in slower service to customers, who are stuck waiting for the research and configure, price, quote (CPQ) processes to present them with a viable service package. In the meantime, telecom businesses that continue to use these antiquated serviceability tools run the risk of losing prospects to their competitors.
The Value of a Customizable Bandwidth Solutions Dashboard
Manual serviceability tools designed for your back office only inevitably function as roadblocks to the synergy your business needs to streamline customer service and scale your operations. As part of a modern availability tool, customizable bandwidth dashboards can help your telecom business deliver real-time bandwidth solutions to your internal staff as well as empowering your customers and partners.
This is achieved through the following features:
- Simple access to updated data and research tools through a user-friendly dashboard
- Automated research processes to offload time-consuming manual calculations
- Better service recommendations thanks to accurate calculations that account for a broader set of variables and data points
- Flexibility to access this dashboard as a standalone tool, or as part of a larger software suite
- The ability to share solutions with customers or partners as well as the ability to extend guest access for self-service efficiencies
Better, Faster Bandwidth Solutions
Even when cutting out time-consuming calculations and tedious research processes, your business can still leverage important telecom data to improve your analysis and decision-making—and to realize benefits that improve your customer service and your overall operations.
Better software solutions make it possible to improve scalability without increasing labor costs. This keeps expenses low while raising the ceiling for potential revenue, setting a course for greater profitability while avoiding operational friction and fatigue.
While software-driven data collection and analytics moves faster, it doesn’t create the added risk of errors that may develop when manual processes are rushed under pressure. In fact, even as improved bandwidth solutions speed up operations, they also reduce error rates, and cut out the risk of human error altogether.
With this improved infrastructure in place, your business can expand the value of its digital transformation by extending guest access to a group of buyers or partners working with your business. Ultimately, this increases the visibility of your network, and strengthens your relationships with those partners.
If you’re still relying on legacy tools to help you research bandwidth, it’s time to see how BandwidthFinder opens the door to more cost-effective operations. See for yourself—schedule a meeting today.